DELIVERY INFORMATION


We currently deliver to all areas across the United Arab Emirates & nearby GCC Countries (Bahrain, Kuwait, Oman and Saudi Arabia).The moment you complete your online purchase, your delivery will be processed. We will send you a confirmation email to the email address you have provided with us.


- Basic delivery: Orders will be delivered to your address within 2-3 working days.
- Same day delivery (Dubai only): Orders will be delivered to your address within the same day. This service is available every day except Friday.
- if ordered after 6:00 pm of every weekdays it will be delivered on the next day.
- Pickup locations: For prepaid orders only. The order can be picked up on the same day from the chosen warehouse location.
Once processed your order will be shipped from our warehouse in Dubai to your destination, areas outside Dubai and some GCC countries delivery time will depend on the delivery provider that covers to your area.


Cost of delivery
Free delivery for order more than 2,000 AED cost per item.


For orders less than 300 AED :
- Basic delivery: 20 AED
- Same day delivery/ next day delivery (Dubai only): 25 AED
- Pickup locations: Free


Payment methods:
For online and app orders
1. Cash on Delivery / Cash Payments – in UAE Dirham & US Dollar Only
2. Credit / Debit Cards (Visa, MasterCard, and PayPal) and international credit cards including MasterCard, Visa and American Express.

Tracking your order:


We email your tracking order status and you can also track your order using the tracking code sent to you by logging into your account into www.fortadorwash.com or contact us on +971 55531 1153 and we will sort it out for you or with our mobile app in Google Play store and Apple Store.


In case you did not receive a tracking email, please check your junk or spam folders and mark ---@fortadorwash.com email address as a safe sender

Delivery FAQs:


Can I decide on the delivery time slot?
You can choose a convenient delivery time with our delivery partner once you are contacted


What if my order did not arrive?
If your order was not delivered within the time agreed with the delivery partner, kindly email us on info@fortadorwash.com or contact us on +971 55531 1153 and we will sort it out for you.


Where are orders delivered?
Orders are delivered to your home or business address and no orders are delivered to a PO Box as someone has to be present to receive the order.


What documents are required to receive my order?
You can present confirmation email or a valid ID when picking up your order. A signature is required.


How long can you keep my order for pickup?
Your order will be available for pickup at the timeslot agreed and will be kept at the store for 2 days. In case you missed the pickup time, kindly email us on info@fortadorwash.com or contact us on +971 55531 1153 to rebook a pickup timeslot.
Will I be charged for missing a delivery? Basically the answer is NO....you will only be charged when there is a refund request of an item bought from us with out valid reason of return.